Your computer repair professional can quickly solve or troubleshoot issues by seeing the exact error messages you encounter. These error messages are essentially digital clues, and they are valuable reference information to have during the computer repair process.
The best way to show your computer repair professional what kind of error message you encounter is to take a screenshot. While you can snap a picture of the screen using your smartphone, you’ll get a clearer image if you take a screenshot on your computer by taking the following steps:
- While viewing the error message on a Windows computer, hit the PRT SCN (Print Screen) key on your keyboard.
- While viewing the error message on a MAC computer, press [CMD]+[Shift]+[3]
- Open a new email and paste the screenshot in it.
- After you compose the email, send it to your IT professional with any other details.
If you have any questions about taking a screenshot on your computer or our IT services, contact us at John McCann and Associations, Inc. today. We are always more than happy to help!